Shipping & Returns Policy
*PLEASE NOTE: USPS SHIPPING DELAYS*
Due to understaffing caused by the pandemic and seasonal shipping volume, USPS is experiencing significant delays in shipping, including orders shipped in early December. If this is affecting your order, we offer our sincerest apologies for the delay.
Please continue to track your order using your tracking number for the most up-to-date shipping status available. If you have further questions, feel free to contact us at firstname.lastname@example.org
For more information on USPS and shipping, click here.
Thank you so much for your continued patience!
- What are the shipping rates? We aim to keep shipping costs as low as possible in order to get our colorful crafts in the hands of as many people as we can! With that in mind, we are happy to offer $5 flat fee shipping rates within the continental US.
- When will my order ship? Orders are processed on Mondays, Tuesdays, and Thursdays, meaning all order will be processed between 1-4 days, depending on the day it is received. Orders received after 3pm will be processed on the next processing day
- Ex: Orders received on 1pm Thursday will be processed the same day
- Ex: Order received on 4pm on Thursday will be processed on the next processing day, which is Monday, and shipt on Tuesday.
- How fast is shipping? Within the US, we us UPS Ground shipping or USPS priority mail, which we believe provides the best combination of cost efficiency and delivery within one to five days.
- Do you ship internationally? We have not forgotten about you, International Crafters!! We do offer shipping anywhere in the world through UPS. Based on your location, UPS or a similar carrier will price out the cost of shipping using its real-time quotes calculator. If the price quoted is prohibitively high, feel free to reach out to us at email@example.com.
- Can I place an order for pickup? Yes, just pick the 'pickup' option at checkout and email firstname.lastname@example.org to get the pickup address and schedule your pickup time.
- What happens if my package is lost or damaged?
- Lost: The Neon Tea Party provides insurances on all its packages and if a package is lost, we will refund you for your order. Due to the coronavirus impacts on shipping, packages will only be deemed as lost after 30 days. Please reach us at email@example.com with your order number.
- Damaged: In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
What is your return window? We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. All requests after 30 days are eligible for store credit only.
How do I return my order? Please contact us to request a return by filling out our Contact Form and selecting "Question about my shop order or a product." Please provide your order number (found on your order confirmation email and printed invoice within your package), as well as the items you would like to return.
Customer is responsible for shipping order back to our HQ (address below). Once items have been received and are deemed to be in sellable condition, we will process your refund to your original payment method (for orders returned within 30 days) or provide store credit (for order returned after 30 days). You will receive an email confirming that your refund or store credit has been processed.
Our address is:
The Neon Tea Party // 191 Underhill Rd // South Orange, NJ 07079