Shipping Information:

• What are the shipping rates? We aim to keep shipping costs as low as possible in order to get our colorful crafts in the hands of as many people as we can! With that in mind, we are happy to offer $5 flat fee shipping rates within the continental US, as well as FREE SHIPPING on US orders $75+.

• When will my order ship? Orders are typically processed within 1 business day and ship the following business day. (Shipping schedule subject to holiday closures and occasional staff unavailability.) This means all orders will be processed between 1-4 days, depending on the day it is received.
  
  Orders received after 3pm EST are typically processed on the next processing day and ship out the business day after that.
  • Ex: Orders received on 1pm EST Wednesday will typically be processed the same day and ship on Thursday.
  • Ex: Order received on 4pm EST on Wednesday will typically be processed on the next processing day, which is Thursday, and ship on Friday.
  If you need your order urgently, please email us at shop@theoneonteaparty.com with details so we can help you out. Thank you!

• How fast is shipping? Within the US, we use UPS Ground, USPS Priority Mail, or USPS First Class mail, depending on the size/weight of your package and the fastest delivery method. These methods all take 1-5 business days from the shipping date to arrive on your doorstep.

• Do you ship internationally? We have not forgotten about you, International Crafters! We do offer shipping anywhere in the world through UPS and USPS. Based on your location, UPS and USPS will price out the cost of shipping using its real-time quotes calculator. If the price quoted is prohibitively high, feel free to reach out to us at shop@theneonteaparty.com.
  
  TAXES & DUTIES NOTICE: International customers may be charged Taxes & Duties (import fees) by your country's customs. All Taxes & Duties fee payments are the responsibility of the customer. The Neon Tea Party is unable to predict these charges and is not responsible for notifying the customer of them, nor for paying these charges. For more information, please research your country's import tax/duties information or contact your local customs agency. Thank you!

• Can I place an order for pickup? Yes, just choose the 'Pickup' option at checkout and email shop@theneonteaparty.com to get the pickup address and schedule your pickup time.

• What happens if my package is lost or damaged? 
• Lost: The Neon Tea Party provides insurances on all its packages on all kit orders and orders over $35. If a package is lost, we will contact you to see if you'd like us to ship you a fresh order or whether you'd prefer a refund. Due to the coronavirus impacts on shipping, packages will only be deemed as lost after 30 days. Please reach us at shop@theneonteaparty.com with your order number.
• Damaged: In the event that your order arrives damaged in any way, please email us as soon as possible at shop@theneonteaparty.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Return Information:

What is your return window? We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. All requests after 30 days are eligible for store credit only.

How do I return my order? Please contact us at shop@theneonteaparty.com and provide your name, order number, item(s) you wish to return, and reason for return.

Customer is responsible for shipping order back to our HQ (return address provided upon return request), unless the item received was defective or incorrect, in which case we will provide you with a return label. Once items have been received and are deemed to be in sellable condition, we will process your refund to your original payment method (for orders returned within 30 days) or provide store credit (for order returned after 30 days). You will receive an email confirming that your refund or store credit has been processed. 

More return & refund info here: https://shop.theneonteaparty.com/policies/refund-policy

For any further questions regarding your order or return, please email us at shop@theneonteaparty.com. Thank you!