- What are the shipping rates? We aim to keep shipping costs as low as possible in order to get our colorful crafts in the hands of as many people as possible. With that in mind, we are happy to offer $5 flat fee shipping rates within the continental US
- When will my order ship?: Orders are processed on Mondays, Tuesdays, and Thursdays, meaning all order will be processed between 1-4 days, depending on the day it is received. Orders received after 3pm will be processed on the next processing day
- Ex: Orders received on 1pm Thursday will be processed the same day
- Ex: Order received on 4pm on Thursday will be processed on the next processing day, which is Monday, and shipt on Tuesday.
- How fast is shipping? Within the US, we us UPS Ground shipping or USPS priority mail, which we believe provides the best combination of cost efficiency and delivery within one to five days.
- How do I make returns and exchanges? We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. All requests after 30 days are eligible for store credit only.
- Do you ship internationally? We have not forgotten about you, International Crafters!! We do offer shipping anywhere in the world through UPS. Based on your location, UPS or a similar carrier will price out the cost of shipping using its real-time quotes calculator. If the price quoted is prohibitively high, feel free to reach out to us at email@example.com.
- Can I place an order for pickup? Yes, just pick the 'pickup' option at checkout and email firstname.lastname@example.org to get the pickup address and schedule your pickup time.
- What happens if my package is lost or damaged?
- Lost: The Neon Tea Party provides insurances on all its packages and if a package is lost, we will refund you for your order. Due to the coronavirus impacts on shipping, packages will only be deemed as lost after 30 days. Please reach us at email@example.com with your order number.
- Damaged: In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.