Shipping & Returns Policy
- What are the shipping rates? We aim to keep shipping costs as low as possible in order to get our colorful crafts in the hands of as many people as we can! With that in mind, we are happy to offer $5 flat fee shipping rates within the continental US.
- When will my order ship? Orders are processed on Mondays, Tuesdays, and Thursdays, meaning all orders will be processed between 1-4 days, depending on the day it is received. Orders received after 3pm will be processed on the next processing day
- Ex: Orders received on 1pm Thursday will be processed the same day
- Ex: Order received on 4pm on Thursday will be processed on the next processing day, which is Monday, and shipt on Tuesday.
- How fast is shipping? Within the US, we use UPS Ground, USPS Priority Mail, or USPS First Class mail, depending on the size/weight of your package and the fastest delivery method. These methods all take 1-5 business days from the shipping date to arrive on your doorstep.
- Do you ship internationally? We have not forgotten about you, International Crafters!! We do offer shipping anywhere in the world through UPS. Based on your location, UPS or a similar carrier will price out the cost of shipping using its real-time quotes calculator. If the price quoted is prohibitively high, feel free to reach out to us at firstname.lastname@example.org.
- Can I place an order for pickup? Yes, just choose the 'Pickup' option at checkout and email email@example.com to get the pickup address and schedule your pickup time.
- What happens if my package is lost or damaged?
- Lost: The Neon Tea Party provides insurances on all its packages on all kit orders and orders over $35. If a package is lost, we will contact you to see if you'd like us to ship you a fresh order or whether you'd prefer a refund. Due to the coronavirus impacts on shipping, packages will only be deemed as lost after 30 days. Please reach us at firstname.lastname@example.org with your order number.
- Damaged: In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
What is your return window? We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. All requests after 30 days are eligible for store credit only.
How do I return my order? Please contact us to request a return by filling out our Return Authorization Form.
Customer is responsible for shipping order back to our HQ (address below). Once items have been received and are deemed to be in sellable condition, we will process your refund to your original payment method (for orders returned within 30 days) or provide store credit (for order returned after 30 days). You will receive an email confirming that your refund or store credit has been processed.
Our address is:
The Neon Tea Party // 191 Underhill Rd // South Orange, NJ 07079
For any further questions regarding your order or return, please email us at firstname.lastname@example.org. Thank you!