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Frequently Asked Questions
Order Information and Concerns:
- How can I track my order? Once your order has shipped, you will receive a tracking number via email. Please use the tracking number within UPS.com or the relevant carrier to track your package in real-time.
- I need to change something on my order. How can I do that? Please email us as soon as possible at email@example.com with your name, order number, and what you ordered. If we have not sent out your order yet, we will be able to make any adjustments.
- What are my payment options? We accept Credit Card and Paypal. We have also set up Shopify Pay for convenience.
- Can I place an order by phone? Yes, email us at firstname.lastname@example.org and we will provide you with a number to call to place your order by phone.